ORDERS AND SHIPPING
When will my order ship?
Orders with ground shipping will typically ship out within three business days, excluding weekends and holidays.
Orders with expedited shipping placed before 1pm CST will ship out that same day. Expedited orders placed after 1pm CST will be shipped the following business day. Please note that expedited orders are only delivered Monday–Friday.
If you have a specific date by which you need your order in hand, please choose expedited shipping or reach out to us with help selecting the best shipping method.
How long will it take to reach me once it’s shipped?
Once we hand off your package to the shipping carrier you have selected during checkout, the delivery timeline is in their control.
What is the cost of shipping my order?
For orders, shipping rates are calculated at checkout.
Do you offer international shipping?
Yes, we do offer international shipping!
I added something to my bag and now it’s not there anymore. what happened?
We’re so sorry! Because most of our pieces are one-of-a-kind, this usually means another customer purchased the last available item before your checkout was completed. Unfortunately, adding an item to your bag does not reserve it.
But keep an eye out as we are always uploading new pieces and you make find something similar or even one you love even more!
RETURNS
What is SAPANA's return policy
We want you to love your Sapana piece. If you aren’t happy, let us know. We can process a return or exchange on new and unworn pieces within 10 days of purchase (or delivery if your item was shipped).
If you purchased an item on sale or listed as FINAL SALE, those items are not eligible for returns or exchanges.
How do I return or exchange something from my order?
Let us know at sapana@sapanadreams.com if you would like to initiate a return or an exchange.
We will send you a shipping label and process your return once it’s received.
For making an exchange, please let us know what item you would like to exchange. If there’s any price difference, we’ll either invoice or refund the difference accordingly.
I’ve sent back my return. how long will it take for my refund to go through?
Once the package has arrived to us, please allow up to one week for us to process the return and issue the refund to the original form of payment or store credit.
Once issued, refunds typically take up to 10 business days to appear in your account, depending on your bank or credit institution. We'll refund the original form of payment as soon as we receive and process the return package.
Can I bring my return to the Showroom instead of shipping it back?
Yes! If you’d rather skip shipping, you’re welcome to bring your return or exchange to the SAPANA Showroom.
New and unworn pieces are eligible for return or exchange within 10 days of purchase (or delivery if your item was shipped).
If you purchased your item online, please initiate your return online first and let us know that you’d like to return it in person at the Showroom.
Items purchased on sale or marked FINAL SALE are not eligible for return or exchange.